Product Onboarding Expert for Italian Market

Há 20 horas


Brasil Factorial HR Tempo inteiro
Unlock the Potential of Our Company Management Software

We're seeking a highly skilled Product Onboarding Expert to join our team in Italy. As part of this role, you'll be responsible for onboarding new clients and ensuring they achieve maximum value from our software.

About the Role
  • Onboard new clients by providing exceptional support via video calls and email until our software is fully integrated into their organization.
  • Apply a consultative approach to deliver customized experiences for our clients, setting up their accounts with ease.
  • Gather feedback from clients to understand their needs and pain points, identifying opportunities for improvement in our product.
Your Profile
  1. Proactive mindset: You'll need to find innovative solutions to ensure client success and drive adoption of our software.
  2. Fast learner: Stay up-to-date with the latest product updates and become an expert in our company management software.
  3. Problem-solving skills: Propose alternative solutions and workarounds to address unexpected requests from clients.
  4. Analytical mindset: Understand market specifics and translate that knowledge into actionable insights for our Product team.
  5. Bilingualism: Speak native-level Italian.
  6. Previous experience as an Onboarding Specialist or Client Success professional is a plus.
Perks of Joining Our Team
  • Cashback benefits with Cobee and flexible payment options with Payflow.
  • Numerous health and wellness benefits, including Gympass and Alan private health insurance.
  • Ongoing language training through Yolk Academy & Factorial Language exchange.
  • A pet-friendly and flexible work environment with no dress code restrictions.

About Us

We're Factorial HR, a rapidly growing startup founded in 2016. Our mission is to help companies streamline HR workflows, centralize people data, and make informed business decisions. With thousands of customers worldwide, we've built a diverse and multicultural team across multiple offices.

Salary: €55,000 - €65,000 per year (dependent on experience)


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