Partner Success Manager

1 dia atrás

Região Geográfica Intermediária de São Luís, Brasil Intelex Tempo inteiro
Job Title: Partner Success Manager

Job Summary:

We are seeking a highly skilled Partner Success Manager to join our team at Intelex. As a Partner Success Manager, you will be responsible for driving success for Intelex customers by working closely with our Partners to ensure their needs are met and exceeded.

Key Responsibilities:

  • Act as the primary point of contact for Partners to provide guidance on how to work with Intelex to achieve success.
  • Advocate for Partners within the business to ensure their concerns are addressed and their needs are met.
  • Meet regularly with Global Services to review subcontracting and task order requirements.
  • Support the Intelex Global Services team with negotiating and processing subcontracts with partners for service needs.
  • Communicate with the Global Services team on roles and responsibilities related to subcontract management.
  • Manage financial components around subcontracts, including purchase orders, invoices, total subcontract backlog, and project margin.
  • Collaborate with Strategic Alliances to ensure Partners have the necessary technical assistance during sales opportunities and that we have the necessary assistance frameworks in place as Partners sign services agreements with Intelex customers.
  • Proactively engage Partners to understand their needs on projects to ensure Intelex has good visibility into upcoming assistance needs.
  • Negotiate and process task orders with Partners to provide services to our Partners to drive Customer success.
  • Manage the budget, timelines, assignments, and timecards of projects related to Partner task orders.
  • Meet regularly with Support to review tickets submitted by Partners to ensure they are being triaged in a timely manner.
  • Ensure assistance for Partners is assigned appropriately to both Consulting and Enablement, and that the necessary authorizations for billing are in place before work begins.
  • Meet regularly with designated Partners to review the health of their projects.
  • Raise any necessary risk flags based on reviews with Partners.
  • Send Partner status reports to Customer Success on a regular basis.
  • Collaborate with the Partner Operations manager to facilitate training, enablement, and best practices guidance with Partners.

Requirements:

  • 1-2 years' experience in a client-facing, technical environment.
  • Prior experience working with technical products, services, and solutions, as well as demonstrated experience interacting with technical people, both fielding and responding to questions.

Preferred Qualifications:

  • 2-3 years' experience in a client-facing, technical environment or 1-2 years' experience working with the Intelex software.
  • Experience in a business development and partner/alliance relationship management role will be preferred.

Education:

  • A post-secondary degree or diploma.

Other Requirements:

  • Occasional travel may be required (5 – 10%).

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