Reliable Infrastructure Specialist

1 dia atrás

Recife, Pernambuco, Brasil beBeeTroubleshooter Tempo inteiro R$130.700 - R$191.800

Key Responsibilities:

  • Resolve critical incidents via our Critical Issue Response System, providing timely updates until resolution.
  • Conduct in-depth application troubleshooting and identify preventive measures.
  • Manage requests related to CIRS, including deployments, feature toggles, and data corrections.
  • Follow up on major production incidents and coordinate with cross-functional teams.
  • Enhance monitoring capabilities using tools like Dynatrace, Kibana, and Splunk.
  • Develop and refine monitoring scripts and alerts based on incident learnings.
  • Handle customer escalations and collaborate with Support & Engineering teams.
  • Support planned activities and respond to ad-hoc requests from CES teams.

Required Skills and Qualifications:

  • Extensive experience in DevOps and Production Support.
  • Familiarity with automation and CI/CD practices.
  • Experience with cloud platforms, preferably GCP, AWS, or Azure.

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