Drive Excellence in Sales Operations

Há 21 horas

São Paulo, São Paulo, Brasil beBeeQuality Tempo inteiro R$60.000 - R$85.000
Senior Quality Assurance Manager

As a Senior Quality Assurance Manager, you will lead the newly established Quality Enablement function within our Commercial Enablement team.

  • You will act as a quality gatekeeper, monitoring sales operations and ensuring rapid diagnosis and correction.

Key Responsibilities include:

Design and Implementation of Sales Quality Frameworks
  • Designing and implementing comprehensive Sales Quality frameworks, including deep-dive audits, scorecards, and structured feedback mechanisms.
  • Conducting audits across the commercial journey, observing field visits, CRM/system logs, demos, emails, and adherence to playbooks.
  • Managing frequent field visits alongside Business Developers to observe live execution, assess coaching needs, and validate actual vs. documented behavior.
  • Analyzing usage patterns in CRMs and other commercial tools to detect gaps, underutilization, or misuse.
  • Acting as a guardian of excellence, monitoring compliance with playbooks, process flow, KB, and use of tools.
  • Collaborating with Sales Enablement, Product, Operations, and Tech teams to translate QA findings into enhancements.
Requirements:
  • Minimum 5–7 years of experience in quality management, process auditing, Sales QA, especially in field sales, tech, or scaling environments.
  • Proven ability to design robust QA frameworks, including scorecards, performance grids, audit routines, and escalation pathways.
  • High analytical capacity: convert quantitative data and qualitative observations into actionable insights.
  • Experience with CRM platforms, site/system usage tracking, and understanding of how systems impact commercial behavior.
Benefits and Working Conditions

Our company creates customer value by innovating new experiences that are safe, pleasant, and efficient.

We believe in making informed decisions using data-driven metrics. Success is a team sport, and we communicate with candor and execute with excellence.

Integrity is at the core of our business, and we respect each other and believe in equal opportunities for all.

Diversity is one of our biggest strengths, and our differences make us distinct.

We always strive to do better, learning from our mistakes, and helping each other grow.

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