
Drive Business Growth as a Commercial Operations Leader
Há 3 dias
Job Summary:
Drive Business Growth as a Commercial Operations LeaderThe Service Director will be responsible for overseeing the after-sales commercial operations, focusing on strategic planning, service marketing, sales, and pricing of parts and accessories.
Main Responsibilities:
- Develop and apply key performance indicators to measure performance and management operations
- Audit and manage main KPIs such as repair speed, quality, productivity, cost, consumable parts, and customer complaints
- Review and expand authorized service centers to maintain high levels of service efficiency and low costs
- Search for excellence in the network of services and repair centers for B2B and B2C customer support
- Organize logistical processes for repair, inventory, dispatch, and damage reversal
- Sales support for alignment and customization of warranty/after-sales policy
- Enhance the link between service contracts and extended warranty for new equipment
Requirements:
- Proven experience in sales and customer service
- Education: Engineering or MBA degree
- Fluent English and Spanish language skills
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