Chief Client Advocate
Há 6 dias
Job Title: Customer Success Manager
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The primary objective of the Customer Success Manager role is to ensure seamless integration and maximum utilization of our solutions, thereby enhancing customer satisfaction and fostering long-term relationships. This involves close coordination with account managers, account support, and other key stakeholders to guarantee strategic objectives are met within the specified timeframe.
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Key responsibilities include:
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- Developing personalized value stories to reinforce value delivery and demonstrate return on investment (ROI).">
- Establishing a trusted partnership with customers by nurturing influential relationships, identifying champions, and facilitating product development through liaison between customers and product teams.">
- Identifying opportunities for cross-selling and up-selling based on thorough analysis of customer needs, ambitions, and current situations.">
- Ensuring effective customer training through scalable methods, including digital and face-to-face demonstrations and workshops.">
- Maintaining strong working relationships with cross-functional teams, sharing success stories and experiences to promote the company's value proposition.">
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Qualifications and requirements:
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- University degree">
- Background in customer engagement and driving customer adoption">
- Experience with products in our portfolio or similar products">
- Fluency in English; proficiency in Portuguese and Spanish desirable">
- Strong problem-solving skills, self-motivation, and initiative">
- Project management skills and fluency with MS Product Suite">
- Engaging presentation skills for large and small audiences">
- Influencing skills at high-level executive and end-user levels">
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