Customer Service Professional
Há 3 dias
Binance is a global blockchain ecosystem that empowers individuals and businesses to thrive in the digital age.
Key Responsibilities:- Provide timely responses to customer inquiries via various channels.
- Identify and resolve customer complaints professionally.
- Work with cross-functional teams to address customer concerns and improve overall service quality.
- Analyze feedback and suggestions to inform product enhancements and process improvements.
- Meet performance targets for response times, resolution rates, and customer satisfaction.
- Minimum 3+ years of experience in customer-facing roles preferably in the crypto, finance or e-commerce industry.
- Proficiency in English required for effective communication with international partners.
- Ability to work under pressure in a fast-paced environment adapting to changing priorities.
- Strong analytical skills problem-solving skills delivering exceptional customer experiences.
- Excellent communication interpersonal skills building strong relationships with customers colleagues.
- Join a leading global blockchain ecosystem shaping the future of finance technology.
- Collaborate with world-class talent in a user-centric organization with a flat structure.
- Tackle unique projects with autonomy in an innovative environment.
- Thrive in a results-driven workplace with opportunities for career growth continuous learning.
- Competitive salary company benefits.
- Work-from-home arrangement may vary depending on the work nature of the business team.
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