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We are seeking a proactive and customer-oriented individual to support our customer success efforts and enhance our clients' experience.
Your daily tasks will include:
- Client engagement: Actively prospect for new clients and coordinate meetings.
- Customer understanding: Provide relevant and concise information about the client's case and analyze customer needs and requirements.
- Support and solution: Assist in projects related to the acquisition of new client channels and resolve issues and complaints.
- Innovation and Solution: Take responsibility for defining pathways for the organization, seeking the best solutions for challenges.
- Currently enrolled in a degree program in business, customer service or a related field.
- Exceptional verbal and written communication skills in English and Portuguese.
- Professional, volunteer or academic experience with customer experience.
- Collaborative spirit and the ability to effectively lead projects and work with teams.
- Innovative vision and adaptability to navigate complex issues.
