Technical Customer Service Professional
2 semanas atrás
We are seeking a skilled technical professional to provide exceptional customer service and support.
Key Responsibilities- Provide product information and assist with sales-related questions to customers.
- Develop long-lasting relationships with customers through effective communication and problem-solving skills.
- Meet performance metrics by delivering high-quality support and ensuring customer satisfaction.
- Stay up-to-date with cutting-edge technology and securely handle customers' sensitive information.
- Maintain a working knowledge of our client's products and services.
- Communicate effectively with developers and other departments within the IT industry.
- Excellent English language skills (at least C1 for both spoken and written).
- Experience in customer service within a software or cybersecurity environment.
- Proficiency in technology and eagerness to learn new tools.
- KPI-driven, with a clear understanding of performance metrics.
- Familiarity with CRM systems (Zendesk preferred).
- Creative thinker, able to propose alternate solutions when needed.
- Patient and resilient when handling complex cases or difficult customers.
- Positive and responsible attitude.
- A personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload).
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