Customer Technical Support Specialist

Há 7 dias


São Paulo, São Paulo, Brasil beBeeTechnical Tempo inteiro
Job Overview

The Technical Support Engineer role involves working directly with customers, resolving intricate technical issues within our own products and related technologies.

  • Solving complex technical problems for customers using our software.
  • Managing cases, reproducing issues, filing bugs, developing workarounds, monitoring self-service support channels, and creating knowledge content.
  • Collaborating with various teams, including Professional Services, Sales, Engineering, and Product, to help customers maximize the value of our solutions.
Key Responsibilities
  1. Identify and resolve technical issues promptly.
  2. Develop and implement effective solutions to customer problems.
  3. Ensure seamless collaboration among cross-functional teams.
Requirements
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize tasks and manage multiple projects simultaneously.
Benefits
  • Opportunity to work on challenging technical issues.
  • Collaborative work environment.
  • Continuous learning and professional growth opportunities.

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