
Customer Support Professional
2 semanas atrás
Cybersecurity professionals who thrive in fast-paced, dynamic environments may find this role an ideal fit. As a key member of our technical support team, you will provide top-notch customer service while collaborating with colleagues to drive innovative solutions.
Key Responsibilities- Manage and resolve complex customer inquiries in a timely manner.
- Work collaboratively with the engineering and product teams to diagnose and troubleshoot technical issues.
- Develop and maintain detailed documentation for internal and customer-facing knowledge bases.
- Contribute to the development of new troubleshooting techniques and processes.
- Collaborate with cross-functional teams to ensure seamless resolution of customer issues.
- At least three years of experience in providing technical customer support in a B2B SaaS environment.
- Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
- Container orchestration skills, including Kubernetes and Ansible.
- Ability to work independently and as part of a collaborative team.
- Deep empathy for technical and non-technical users.
- Competence in Linux systems, command-line navigation, shell scripting, programming languages, logging and orchestration tools.
- Regex familiarity
- Distributed data stores (such as Kafka)
- Cloud administration
- Directory servers
- Authentication providers
- Flexible and remote-friendly work culture
- Market-leading compensation and equity awards
- Comprehensive physical and mental wellness programs
- Generous vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees
CrowdStrike is committed to fostering a culture of belonging and equal opportunity employment.
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