Customer Support Professional

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCybersecurity Tempo inteiro US$150.000 - US$200.000
Job Summary

Cybersecurity professionals who thrive in fast-paced, dynamic environments may find this role an ideal fit. As a key member of our technical support team, you will provide top-notch customer service while collaborating with colleagues to drive innovative solutions.

Key Responsibilities
  • Manage and resolve complex customer inquiries in a timely manner.
  • Work collaboratively with the engineering and product teams to diagnose and troubleshoot technical issues.
  • Develop and maintain detailed documentation for internal and customer-facing knowledge bases.
  • Contribute to the development of new troubleshooting techniques and processes.
  • Collaborate with cross-functional teams to ensure seamless resolution of customer issues.
Requirements
  • At least three years of experience in providing technical customer support in a B2B SaaS environment.
  • Strong analytical and problem-solving skills, with excellent communication and interpersonal abilities.
  • Container orchestration skills, including Kubernetes and Ansible.
  • Ability to work independently and as part of a collaborative team.
  • Deep empathy for technical and non-technical users.
  • Competence in Linux systems, command-line navigation, shell scripting, programming languages, logging and orchestration tools.
Bonus Points
  • Regex familiarity
  • Distributed data stores (such as Kafka)
  • Cloud administration
  • Directory servers
  • Authentication providers
Why CrowdStrike?
  • Flexible and remote-friendly work culture
  • Market-leading compensation and equity awards
  • Comprehensive physical and mental wellness programs
  • Generous vacation and holidays for recharge
  • Paid parental and adoption leaves
  • Professional development opportunities for all employees

CrowdStrike is committed to fostering a culture of belonging and equal opportunity employment.

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