SAP SPM Support Engineer Intern

Há 4 dias

Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro
About the SAP Internship Experience Program

SAP's global, strategic, paid internship program provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
Gain visibility: with Internship Experience Project in your title, you'll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

About the team

Together with your team, you will work on Brazil Support Team for SAP SPM. SAP SPM is a cloud-based incentive and compensation management software for businesses of all sizes. It allows organizations to design, modify, and manage custom compensation plans to improve employee engagement, loyalty, revenue, and sales. We are highly motivated and skilled Support Engineers with locations in Brazil, US, India, and Serbia.

What you'll do

In your role as iXp Intern in SAP SPM (Sales Performance Management) Support Team, you will help the global team to monitor the Cases (Tickets) in the support queue. You will also learn about the SAP SPM modules, their architecture and the different technologies used in the solution. You will work on Cases and Chats, providing support to our SAP SPM customers, analyzing and addressing their issues, aligning their expectations, and collaborate closely with your team to ensure their success.

Key responsibilities
  • Execute queue monitoring activities, such as safeguarding SLAs (Service Level Agreement) and ensuring ownership on critical cases in the queue.
  • Provide support to our customers through different communication channels, such as ticketing system and chat.
  • Analyze, research, and document your troubleshooting advances on all your assigned cases.
  • Learn about the product and different technologies used in the solution.
  • Reproduce issues on sandbox/test environments, getting evidence that would be helpful for your colleagues or even for the cases you are handling.
  • Act as a contributor in the creation of documentation for both internal and external use.
Requirements

We are looking for a motivated and analytical individual who is customer-centric, self-motivated, and enjoys problem-solving. If this sounds like you, you will also bring:

  • An on-going bachelor's degree, preferable on Computer Science or related field.
  • Organizational, verbal, and written communication skills in English.
  • Knowledge with relational databases.
  • Knowledge with Linux or Windows operating systems.
  • Knowledge on SQL, scripting programs (such as Python), Web Application Servers (such as Tomcat), and Java language.
About SAP

SAP is committed to diversity and inclusion. We believe that our employees are our greatest asset and we invest in their development to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is an equal opportunity employer and welcomes applications from diverse candidates. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

  • SAP Product Support Intern

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    {"title": "SAP Product Support Internship Opportunity", "description": "**Unlock Your Potential****Why SAP?**SAP is a leading provider of enterprise software solutions, and we're looking for talented individuals to join our team as Product Support Interns. As a Product Support Intern, you'll have the opportunity to work with our global team to provide...

  • SAP Product Support Intern

    Há 2 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers. As a SAP iXp Intern, you'll be part of a dynamic team that supports the implementation and operation of SAP solutions.Key ResponsibilitiesMonitor incoming incidents and manage queues to ensure timely...

  • SAP Customer Interaction Center Support Specialist

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProjectSAP's global internship program provides university students with opportunities to find purpose in their careers. As a SAP iXp Intern, you'll be part of a global team that supports SAP customers within an organization that acts as an interface between the customer and technical support.Key ResponsibilitiesEvaluate...

  • SAP Internship Experience Program Partner Support Specialist

    Há 5 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers. As a SAP iXp Intern - Partner Support Specialist, you will be part of a dynamic team that supports SAP Partners across their partnership lifecycle.Key ResponsibilitiesProvide operational support to SAP...

  • SAP Critical Incident Management Intern

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers. As a SAP iXp Intern, you'll be part of a team that supports SAP customers worldwide.Job DescriptionAs a SAP iXp Intern - Critical Incident Management, you'll provide a globally accessible escalation...

  • SAP S/4HANA Consultant

    Há 5 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the RoleWe are seeking a highly skilled SAP S/4HANA Consultant to join our team in Sao Leopoldo. As a key member of our SAP Premium Hub Center of Expertise, you will play a crucial role in supporting Latin American customers on their SAP S/4HANA adoption projects.Key ResponsibilitiesProvide guidance and support across all SAP Activate phases to ensure...

  • Java Software Engineer

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    Job Title: Java Software EngineerWe are seeking a highly skilled Java Software Engineer to join our team at SAP Fieldglass. As a Java Software Engineer, you will play a key role in the development of our cloud-based Vendor Management System (VMS) that helps our customers manage their contingent workforce and services procurement programs.Key...

  • Software Engineer

    Há 4 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the RoleWe are seeking a highly skilled and motivated Software Engineer to join our team at SAP. As a key member of our development team, you will be responsible for designing, developing, and maintaining software applications using a variety of programming languages and technologies.Key ResponsibilitiesDesign and develop software applications using...

  • Solar Engineer Intern

    4 semanas atrás

    Porto Alegre, Rio Grande do Sul, Brasil DNV Tempo inteiro

    About the RoleDNV is seeking a highly motivated student to join our Solar Team in Porto Alegre, Brazil. As a Solar Engineer Intern, you will support our team on daily work for clients and tasks related to unit internal organization and development.Key ResponsibilitiesDirect Project work: You will support in technical advisory tasks, including project...

  • SAP Technology Associate Consultant

    1 dia atrás

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    Unlock Your Potential as a SAP Technology Associate ConsultantWe are seeking a highly motivated and skilled SAP Technology Associate Consultant to join our team. As a SAP Technology Associate Consultant, you will play a key role in supporting and participating in SAP customer implementations, providing technical product expertise, and driving results.Key...

  • Software Engineer

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    Join Our Team of InnovatorsSAP Concur is revolutionizing business travel with cutting-edge technology. We're seeking a talented Software Engineer to join our team and help shape the future of online booking tools.About the RoleWe're looking for a skilled developer to design, develop, and deliver new features as part of our agile team. You'll work with modern...

  • SAP Data Platform Developer

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProgramSAP's global, strategic, paid internship program provides university students with opportunities to find purpose in their careers.Three reasons to intern at SAPCulture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.Gain visibility: with SAP Internship...

  • SAP Consultant for Logistics and Sales

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the RoleWe are seeking an experienced SAP Consultant to join our team in Brazil. As a Business Process Consultant for Digital Industries, you will be responsible for delivering successful E2E Customer Centric projects in SAP MM or SD and in Oil & Gas Industry.Key ResponsibilitiesSupporting S/4HANA projects in the logistics area within Materials...

  • SAP iXp Intern

    Há 4 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers.We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects, are energized by lifelong learning, and looking forward to developing a...

  • Cybersecurity Consultant

    Há 5 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the RoleWe are seeking a highly skilled Cybersecurity Consultant to join our team in the SAP Premium Hub Center of Expertise (CoE). As a key member of our team, you will play a critical role in driving innovation and adoption of SAP latest technologies, providing expert advisory and support to our SAP Premium Customers.As a Cybersecurity Consultant,...

  • SAP User Assistance Developer Intern

    Há 2 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the SAP Internship Experience ProgramSAP's global internship program provides university students with opportunities to find purpose in their careers.We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.Key ResponsibilitiesEdit user...

  • Integration Consultant Concur

    Há 5 dias

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    About the RoleWe are seeking a highly motivated and detail-oriented Integration Consultant Concur to join our team at SAP. As a key member of our team, you will be responsible for leading assigned data integration projects from initial contact to project close and transition to support according to SAP Concur project methodology.Key ResponsibilitiesManage...

  • Digital Customer Engagement Manager

    1 dia atrás

    Porto Alegre, Rio Grande do Sul, Brasil Sap Tempo inteiro

    Job Title: Digital Customer Engagement ManagerAs a Digital Customer Engagement Manager at SAP, you will play a crucial role in delivering exceptional customer experiences for our SAP Cloud customers. This is a unique opportunity to join a dynamic team and contribute to the growth and success of our business unit.Key Responsibilities:Oversee the customer...

  • Software Engineering Support Intern

    Há 3 dias

    Porto Alegre, Rio Grande do Sul, Brasil Hewlett Packard Tempo inteiro

    Job SummaryWe are seeking a highly motivated and detail-oriented Software Engineering Support Intern to join our team. As a Software Engineering Support Intern, you will work on software engineering support projects, participate in technical meetings with project teams, investigate technology solutions to support software engineering teams, and assist with...

  • Solar Engineer Internship Opportunity

    Há 22 horas

    Porto Alegre, Rio Grande do Sul, Brasil https:www.energyjobline.comsitemap Tempo inteiro

    About the RoleDNV is seeking a highly motivated student to join our team as a Solar Engineer Intern. As a key member of our team, you will have the opportunity to gain hands-on experience in the solar industry and contribute to the development of innovative solutions.Key ResponsibilitiesAssist in the prospection of new areas for solar energy...