Dedicated Technical Support Specialist

2 semanas atrás

São Paulo, São Paulo, Brasil beBeeCustomerSupport Tempo inteiro R$125.000 - R$150.000
Job Title:
Digital Operations Manager

Job Description
As a key member of our team, you will be responsible for providing exceptional customer service to our clients and dealer/sales partners. This involves working closely with restaurants to understand their needs and providing support through various channels, including phone, email, and in-person visits.

Key Responsibilities:
  • Provide restaurant clients and dealer/sales partners with excellent customer service.
  • Conduct restaurant end-user training and make adjustments to restaurant POS configurations as needed.
  • Field and address Level 1 support calls expeditiously, learning and growing into handling Level 3 support calls.
  • Handle 'Level 1' technical support and escalate technical support inquiries to appropriate staff.
  • Function as the 'Go To' person for communications with our restaurants and dealers/sales partners for our 'Go Live' group.
  • Interpret and diagnose issues from both the POS side and the TakeOut7 platform to achieve resolution for client issues.


Required Skills and Qualifications
To be successful in this role, you will need:
  • 2+ years of technical customer support experience, preferably in a technical call/support center environment.
  • Ability to take direction while autonomously accomplishing assigned tasks and goals.
  • Excellent people skills and ability to work well with timelines and deadlines.
  • Experience with platforms like HubSpot, Zoom, and Slack.
  • Experience with Restaurants POS systems is a must.
  • Detail-oriented and strong technical ability.
  • Strong problem-solving abilities and ability to set priorities.


Education and Experience
A bachelor's degree or equivalent work experience is required. Additionally, 2+ years of work experience at a restaurant and 2+ years of experience with a POS system in the restaurant environment are also necessary.

Benefits
This position offers competitive compensation, flexible hours, and opportunities for growth and development within the company.

Other Requirements
Bilingual (English / Spanish) is highly desirable, and a related bachelor's degree or equivalent work experience is required. Must be authorized to work in the US.

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