Customer Support Specialist

Há 9 horas

Rio de Janeiro, Rio de Janeiro, Brasil beBeeSupport Tempo inteiro R$3.000 - R$5.000

Job Summary:

We are seeking a highly skilled Customer Support Specialist to join our team. This role involves providing exceptional customer service and support across various business systems.

Responsibilities:

  • Provide technical assistance and support to customers through various channels, including phone, email, and chat.
  • Work on tasks outside of the queue as assigned by management, ensuring timely completion and high-quality results.
  • Develop knowledge of and learn business systems, such as Siebel, CSC, and ECP, within the organization.
  • Recognize and escalate when standard processes are not functioning correctly, ensuring seamless issue resolution.

Qualifications:

  • Previous experience in customer service is required, with a strong focus on delivering exceptional customer experiences.
  • A High School diploma or equivalent is necessary, with an undergraduate diploma or current enrollment in a University being a plus.
  • Advanced English proficiency is mandatory, with fluency in Spanish being desirable.
  • Microsoft Office Intermediate skills are essential for this role.

What We Offer:

  • A dynamic work environment that encourages collaboration and innovation.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A competitive compensation package that rewards your hard work and dedication.

Join Our Team:

We are passionate about providing exceptional customer service and supporting our customers' success. If you share our values and are committed to delivering outstanding results, we encourage you to apply for this exciting opportunity.

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