Senior Technical Expert

Há 5 dias

Região Geográfica Intermediária de São Paulo, Brasil beBeeTechnical Tempo inteiro R$70.000 - R$100.000
Technical Support Lead

Join a dynamic team of innovators who design, develop, and deliver cutting-edge software solutions. As a Senior Technical Support Engineer, you will be the go-to expert for resolving complex technical issues and providing exceptional customer service.

About the Role

This is an exciting opportunity to leverage your technical expertise and passion for problem-solving to drive business growth and customer satisfaction. You will work closely with cross-functional teams to implement creative solutions to customer challenges and collaborate with software developers to identify root causes and implement long-term solutions.

Your Key Responsibilities
  • Provide expert-level support to customers via multiple channels, showcasing your deep understanding of Graphisoft products.
  • Own escalated tickets from Tier 1 support, ensuring thorough investigation and resolution.
  • Collaborate with software developers to identify root causes and implement long-term solutions.
  • Document best practices and solutions in support articles to enhance team efficiency.
Your Skills & Qualifications
  • Strong technical expertise and experience with Graphisoft products (Archicad, BIMx, BIMcloud, or DDScad).
  • Professional proficiency in English (written and verbal).
  • A BSc degree in architecture, engineering, computer science, or a related field.
  • Proven track record of exceeding Key Performance Indicators (KPIs).
  • Exceptional problem-solving skills coupled with empathetic listening abilities.
Benefits
  • Career growth opportunities in a dynamic and innovative company.
  • Competitive salary and benefits package.
  • Opportunity to work on high-profile projects and collaborate with cross-functional teams.

  • Technical Expert

    Há 3 dias

    Região Geográfica Intermediária de São Paulo, Brasil beBeeTechnical Tempo inteiro R$120.000 - R$160.000

    About the PositionWe are seeking a skilled technical professional to bridge the gap between our customers and engineering teams. As a technical expert with a strong software engineering background, you will provide deep technical insights, contribute to product enhancements, and ensure our customers receive exceptional support.

  • Expert Technical Solutions Professional

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil beBeeInnovative Tempo inteiro R$120.000 - R$180.000

    Technical Solutions ExpertThe role of a Technical Solutions Expert involves working closely with the sales team to provide expert technical support and demonstrate cutting-edge solutions to customers. This key position plays a vital part in driving Dynatrace's sales engine forward.Responsibilities:Deliver compelling demos that showcase innovative approaches...

  • Technical Solutions Expert

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil beBeeSolution Tempo inteiro US$120.000 - US$170.000

    Job Title: Technical Solutions ExpertThis is a role that demands technical expertise and business acumen, as the ideal candidate will be responsible for designing and implementing WMS solutions that meet complex business needs.Key responsibilities include architecting WMS solutions, leading delivery of client technical projects, and ensuring design practices...

  • Technical Solutions Expert

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil beBeeSolutions Tempo inteiro R$42.000 - R$84.000

    Technical Solutions ExpertWe are seeking a skilled Technical Solutions Expert to join our team. In this role, you will be responsible for delivering outstanding production support to clients across the Americas, with a focus on South America.You will own and resolve technical issues - proactively following through and communicating clearly. Additionally, you...

  • Senior Technical Support Engineer

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Senior Technical Support Engineer - Tier 2 Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFT Continue with Google Continue with Google Senior Technical Support Engineer - Tier 2 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFT Graphisoft...

  • Senior Technical Support Engineer

    Há 15 horas

    Região Geográfica Intermediária de São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Senior Technical Support Engineer - Tier 2 Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFT Continue with Google Continue with Google Senior Technical Support Engineer - Tier 2 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFT Graphisoft...

  • Technical Expert

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, São Paulo, Brazil beBeeCareer Tempo inteiro US$110.000 - US$130.000

    Job Title: Technical Expert - Scalable SolutionsJoin a global team where your unique talents can truly thrive as a Technical Expert in Scalable Solutions.Job Description:As a seasoned professional, you will orchestrate project development with expertise in .NET, C#, and related technologies. You will drive technical decisions, lead a team of developers, and...

  • Senior Technical Support Engineer

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, São Paulo, Brazil GRAPHISOFT Tempo inteiro

    Senior Technical Support Engineer - Tier 2Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTContinue with Google Continue with GoogleSenior Technical Support Engineer - Tier 22 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTGraphisoft empowers teams...

  • Senior Technical Support Engineer

    Há 7 dias

    Região Geográfica Intermediária de São Paulo, São Paulo, Brazil GRAPHISOFT Tempo inteiro

    Senior Technical Support Engineer - Tier 2Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTContinue with Google Continue with GoogleSenior Technical Support Engineer - Tier 22 weeks ago Be among the first 25 applicantsJoin to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFTGraphisoft empowers teams...

  • Senior Technical Architect

    2 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil beBeeTechnical Tempo inteiro US$100.000 - US$150.000

    Technical StrategistWe are seeking a Senior Technical Strategist to drive technical solutions and support our customers. The ideal candidate is a hands-on professional who enjoys a fast-paced, growing environment.Key ResponsibilitiesTechnical Solutions: Collaborate with our sales team to develop and deliver technical solutions that meet customer needs....