Customer Service Ambassador
Há 2 dias
About Us
At Novotel Miami Brickell, we pride ourselves on offering a tranquil retreat for our guests in the heart of Downtown Miami.
We have an exciting opportunity for a Guest Services Agent to join our team
Job Summary
This is a great opportunity for someone who enjoys working with people and providing exceptional customer service. As a Guest Services Agent, you will be responsible for checking-in and checking-out hotel guests efficiently, processing payments, and providing information and assistance to all guests and visitors.
Key Responsibilities
- Promote Positive Guest Relations: Anticipate guests' needs, respond promptly, and acknowledge all guests at all times.
- Resolve Guest Complaints: Ensure guest satisfaction by resolving any complaints or issues that may arise.
- Provide Information and Assistance: Provide information and assistance to all guests and visitors, including answering questions about hotel amenities and services.
- Process Payments: Process all payments according to established hotel requirements.
- Maintain Confidentiality: Maintain confidentiality of guest information and pertinent hotel data.
Requirements
To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. You should also be able to maintain confidentiality and handle sensitive information with discretion.
What We Offer
We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience, as well as a range of benefits, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application today
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