Technical Support Specialist

Há 3 dias

Região Geográfica Intermediária de São Paulo, Brasil beBeeTechnical Tempo inteiro R$25.000 - R$35.000
Job Overview

As a technical support engineer, you will be responsible for providing world-class customer service and ensuring the success of our customers.

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  • We are looking for a highly organized and self-motivated individual who can work independently and collaboratively as part of our remote team.

  • As a member of our support team, you will be the primary point of contact for our customers and will be responsible for resolving their technical issues in a timely and professional manner.

  • You will also work closely with our engineering teams to help resolve complex technical issues and propose new features or processes that will improve our products and services.

  • In addition, you will be responsible for sharing your knowledge and expertise with the rest of the team and the community through our knowledge base and process documentation.

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Requirements

To be successful in this role, you will need:

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  • 3+ years of experience in a customer-facing role with a strong understanding of computer networks, web programming, and software development.

  • A solid grasp of Python and familiarity with additional languages such as JavaScript, TypeScript, Java, .NET/C#, GoLang.

  • Excellent verbal and written English skills with the ability to articulate complex systems or problems to different audiences.

  • Strong team player with good analytical and technical writing skills.

  • Ability to multitask and manage multiple priorities and commitments.

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Benefits

By joining our team, you will have the opportunity to:

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  • Work remotely with a self-motivated and progressive team.

  • Be part of a company that values continuous improvement and innovation.

  • Develop your skills and expertise in cutting-edge technologies and tools.

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Seniority Level

Mid-Senior level

">Employment Type

Full-time

">Job Function

IT Services and IT Consulting

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