Application Specialist I

2 meses atrás


Belo Horizonte, Minas Gerais, Brasil Modular Mining Tempo inteiro

About Modular Mining Systems

Modular Mining Systems is a global leader in mine management technology and a subsidiary of Komatsu Ltd. Our innovative technology powers mine operations worldwide. We're a community of passionate professionals striving to revolutionize the mining industry.

Job Purpose

As a Technical Support Specialist, you will provide first-level technical support for our products. You will answer calls, identify and solve problems, and provide guidance to customers on how to use our systems.

Key Responsibilities

  • Answer calls within established deadlines and quality standards
  • Investigate problems and identify root causes
  • Restore system functionality in the shortest possible time
  • Understand and document system functionalities and carry out tests
  • Analyze code and/or replicate problems on the bench
  • Deploy patches and system updates
  • Answer calls on call
  • Be available for travel

Requirements

  • University degree in Computer Science, Information Systems, or Engineering (with a technological background desirable)
  • Minimum 1 year's experience in customer service and technical support
  • Experience in programming languages desirable (C, C++, Java, Python, SQL, R, etc.)
  • Knowledge of Windows and Linux environment administration
  • Minimum level of English required for the position: intermediate (reading, writing, and speaking). Proficiency in English will be considered a plus.

Equal Opportunity Employer

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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