Application Specialist
3 semanas atrás
About Us
Modular Mining Systems is a global leader in mine management technology and a subsidiary of Komatsu Ltd. Our innovative technology powers mine operations worldwide.
Job Purpose
We're seeking a skilled Application Specialist to provide first-level technical support for our products. You'll answer calls, identify and solve problems, and provide guidance to customers on how to use our systems.
Key Responsibilities
- Answer calls within established deadlines and quality standards
- Investigate problems and identify root causes
- Restore system functionality in the shortest possible time
- Understand and document system functionalities and carry out tests
- Analyze code and/or replicate problems on the bench
- Deploy patches and system updates
- Answer calls on call
- Availability for travel
Requirements
- University degree in Computer Science, Information Systems, or Engineering
- Minimum 1 year's experience in customer service and technical support
- Experience in programming languages desirable (C, C++, Java, Python, SQL, R, etc.)
- Knowledge of Windows and Linux environment administration
- Intermediate level of English required for the position; proficiency in English will be considered a plus
Equal Opportunity Employer
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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