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IT Technical Services Expert
3 semanas atrás
We're seeking a seasoned IT Support Specialist to join our team in São Paulo. This role will play a vital part in the effective and efficient everyday operations for WPP IT.
Key Responsibilities:- Provide on-site/remote support to agencies located in São Paulo.
- Ensure deskside operations and all standard technology services, including AV, are delivered as needed.
- Develop excellent relationships with key stakeholders (HR, Finance, and Admin).
- Lead a customer-centric culture, championing activities to empower end users to get maximum utilization of IT.
- Educate the business on how to use the IT service and maximize benefits.
- Escalate issues to Infrastructure and/or Management teams as required.
- Manage simple user and office relocations.
- Supervise and assist with deployment of new hardware and software to end users.
- 5+ years in an IT help desk/desk side support role.
- Cross-platform experience in Windows and Mac.
- Ability to empathize and communicate effectively with end users.
- Knows how and when to engage management when needed.
- Builds excellent relationships based on trust and mutual respect.
- Excellent written and verbal communication skills.
- Able to work with minimal direct supervision.
- Able to manage time effectively and set priorities appropriately.
- Able to maintain a professional demeanor under stress.
We offer passionate, inspired people – We aim to create a culture in which people can do extraordinary work. Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry. Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers.
