Fulfillment Operations Specialist

4 semanas atrás


São Paulo, São Paulo, Brasil SHEIN Tempo inteiro
About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering a wide range of affordable products from a global network of vendors. Headquartered in Singapore, SHEIN is committed to making fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry.

Job Summary

We are seeking a highly skilled Fulfillment Operations Specialist to join our Support team from the Business Development area. As a key partner in the development of our Fulfillment operation in Brazil, you will bridge the gap between our global and local teams, ensuring seamless collaboration and efficient operations.

Key Responsibilities
  • Develop and track key performance indicators (KPIs) for the Fulfillment operation;
  • Report main KPIs on a regular basis to the Commercial/Operations leadership;
  • Identify gaps in existing processes and suggest improvements;
  • Train our commercial team on all features and improvements of the operation;
  • Work closely with internal teams, such as Commercial, Logistics, Taxes, and Legal, to map opportunities and address possible solutions;
  • Track our seller's daily processes in Fulfillment operation to identify main pain points;
  • Build standard operating procedures (SOPs) and provide feedback to improve seller's training material;
  • Follow-up on the development pipeline with the product team to ensure that service level agreements (SLAs) and objectives are achieved.
Requirements
  • Bachelor's degree or higher in a relevant field (Business, Engineering, etc.) with a preference for related educational background;
  • Previous experience and knowledge of a Fulfillment operation in marketplaces;
  • Excellent communication skills (both written and verbal);
  • Advanced Microsoft Office (Powerpoint and Excel);
  • Proactive behavior, organization skills, and critical thinking;
  • Ability to work independently with little direction or supervision;
  • English is mandatory.
What We Offer
  • Join a globally recognized and well-known company;
  • Comprehensive private health insurance;
  • Thrive in an innovative work environment;
  • Embrace a dynamic and friendly atmosphere for growth.

We believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued, and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community, and all types of diversity.



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