Fulfillment Operations Coordinator

3 semanas atrás


São Paulo, São Paulo, Brasil SHEIN Tempo inteiro
About SHEIN

SHEIN is a global online fashion and lifestyle retailer, offering a wide range of products from a global network of vendors at affordable prices. Headquartered in Singapore, SHEIN remains committed to making the beauty of fashion accessible to all, promoting its industry-leading, on-demand production methodology for a smarter, future-ready industry.

Job Summary

We are seeking a highly skilled and experienced Operations Specialist to join our Support team from the Business Development area. As a key partner in the development of our Fulfillment operation in Brazil, you will work closely with internal teams such as Commercial, Logistics, Taxes, and Legal to map opportunities and address possible solutions.

Key Responsibilities
  • Develop and track metrics for the Fulfillment operation
  • Report main KPIs on a regular basis to the Commercial/OPs leadership
  • Identify gaps in the existing processes and suggest improvements
  • Train our commercial team about all features/improvements of the operation
  • Work closely with internal teams to map opportunities and address possible solutions
  • Track our seller's daily processes in Fulfillment operation to identify main pain points
  • Build SOPs and provide feedback to improve seller's training material
  • Follow-up on the development pipeline with the product team to ensure that SLA's and objectives are achieved
Requirements
  • Bachelor's degree or higher in a relevant field (Business, Engineering, etc) with preference for related educational background
  • Previous experience and knowledge of a Fullfillment operation in marketplaces
  • Great communication skills (both written and verbal)
  • Advanced Microsoft Office (Powerpoint and Excel)
  • Proactive behavior, organization skills, and critical thinking
  • Ability to work independently with little direction or supervision
  • English is mandatory
What We Offer
  • Join a globally recognized and well-known company
  • Comprehensive private health insurance
  • Thrive in an innovative work environment
  • Embrace a dynamic and friendly atmosphere for growth

We believe that diversity is the force that drives innovation. We are committed to creating an environment where all voices are heard, valued, and respected. All our vacancies are inclusive for people with disabilities, women, black people, LGBTQIAPN+ community, and all types of diversity.



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