Global Operations Director

Há 7 dias

São Paulo, São Paulo, Brasil Selina Tempo inteiro
About Selina

Selina is a global movement that empowers people to live, travel, work, and experience the world while making meaningful connections. Our ecosystem consists of various businesses, including hospitality, food and beverage, tours, wellness, education, development, real estate, co-working, art and design, community impact, surf, sales, marketing, and technology.

The Role

We are seeking a highly experienced and strategic Global VP of Operations to lead our operations globally. As a key member of our leadership team, you will be responsible for setting the strategic direction and vision for operational excellence across all Selina locations. You will align the operational strategy to support our experience and financial goals, actively participate in the training of operations leaders and teams, and lead the strategic efforts to establish, implement, and comply with standard operating procedures.

Key Responsibilities
  1. Operational Excellence:
  • Set the strategic direction and vision for operational excellence across all Selina locations.
  • Align the operational strategy to support the experience and financial goals.
  • Actively participate in the training of operations leaders and teams.
  • Lead the strategic efforts to establish, implement, and comply with standard operating procedures.
  • Collaborate with representatives of different departments to ensure they provide the right level and quality of support to locations in assigned countries.
  • Analyze operational results to come up with improvements and initiatives.
  • Establish and implement the strategy to ensure compliance with environmental health and safety requirements.
Processes and Systems:
  • Devise and implement policies and systems to track productivity to ensure labor efficiency and service.
  • Work closely with global HR to build processes, guidelines, and policies that support operational performance.
  • Continually innovate and improve standards, processes, and training as the business continues to grow.
  • Evaluate all existing operational systems to determine their effectiveness and efficiency and identify opportunities for improvement.
  • Stay informed of all industry practices and innovations that may be applicable to Selina's operational excellence goals.
Requirements
  • An excellent track record of operations and results delivery throughout their career.
  • At least 10 years of experience in multi-site operations or occupying a senior management role.
  • Entrepreneurial spirit with experience in taking a business through a phase of growth/expansion.
  • Smart and strategic, but a real operator who is happy to be hands-on and get into the details and lead from the front.
  • Be entirely at ease operating in an autonomous environment and have a sense of urgency, high energy levels, and thrive with low support.
  • A leader with exceptional people development skills – the ability to inspire and engage large teams but also encourage a culture of learning, training, and support.
  • A structured individual who can bring process and discipline to the operating model – creating a framework that does not stifle creativity or entrepreneurial flair.
  • Analytical and highly numerate with the ability to use data to make informed decisions.
  • Strong management and negotiation skills.
  • The ability to hit the ground running and make an immediate impact.
  • Experience working in multicultural environments.
  • Ability and flexibility to travel at least 50% of the time.

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