Technical Solution Specialist
Há 3 dias
This is a high-impact, customer-facing position that requires an exceptional technical professional with excellent communication and problem-solving skills.
You will be responsible for working directly with customers to understand their complex problems and provide innovative solutions. Your ability to navigate sales cycles, craft compelling demonstrations, and deliver value-based presentations will make you a key contributor to our team's success.
Your primary objective will be to own running demos and proof of concepts, including gathering success criteria, system configuration, admin training, user training, troubleshooting, and scoping Professional Services.
Key Responsibilities- Craft and deliver sales presentations & demonstrations that show how our solution can uniquely address a customer's needs and deliver value.
- Scope and execute proof of concept evaluations - gathering technical requirements, defining success criteria, guiding installation, and conducting hands-on workshops and training.
- Presentation of our technology and vision to executives and technical contributors at prospects and customers.
- Collaboration with Account Executives to identify pain and challenges in a customer's business related to software adoption and analytics.
- Work hands-on with prospects and customers to demonstrate and communicate the value of our solution throughout the sales cycle, from demo to proof of concept to design and implementation.
- Collaboration cross-functionally with product, engineering, customer success, and others to gather customer feedback and escalate deal-blocking issues.
- Addressing a prospect's technical questions on our solution's technology, installation, security, and data privacy.
- Gathering technical requirements and validating technical fit, ensuring a smooth handoff to implementation teams and setting up customers for success.
- Responding to RFI/RFP/Security documentation requests.
- 5+ years in a customer-facing role selling to Medium and large enterprises and Fortune 500 accounts, of which 3+ years specific to pre-sales experience.
- Strong understanding of web technologies: APIs, integrations, data formats (JSON/CSV), authentication (OAuth, SAML).
- Excellent communication and storytelling skills—both technical and business-facing.
- A consultative, value-first approach to solutioning and customer engagement.
- Ability to manage multiple priorities and work cross-functionally.
- Experience with tools like Hubspot, Big Query, Looker, Qlik, product analytics platforms is a plus.
- Excellent presentation and product demonstration skills adaptable to both executives and technical buyers.
- Willingness to travel to events or onsite to customer implementations.
- Successful alignment of technical solutions with client requirements.
- Contribution to successful sales presentations and proposals.
- Effective collaboration with both Sales and Product teams.
- Maintenance of up-to-date technical documentation.
- Positive client feedback on technical support and guidance.
We're a global team of over 150 people working 100% remotely in over 40 different countries. We're looking for innovative team members ready to help us modernize remote work.
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