System Software Technician

2 semanas atrás


Curitiba, Paraná, Brasil beBeeSoftware Tempo inteiro US$100.000 - US$135.000
Job Title:

Technical Support Specialist

Role Overview:

We are seeking a skilled Technical Support Specialist to provide expert assistance to customers using our software suite.

The successful candidate will possess in-depth knowledge of the software and its applications, as well as exceptional communication skills to ensure timely and accurate updates on support requests.

Key Responsibilities:
  • Develop and maintain expertise in software troubleshooting and resolution.
  • Collaborate with cross-functional teams to identify root causes and implement effective solutions.
  • Communicate effectively with customers via various channels to provide status updates and resolutions.
Requirements:
  • Bachelor's Degree in Computer Science or related field.
  • 4+ years of work experience providing technical software support for a B2B software company.
  • Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture.
  • Strong analytical and problem-solving skills, with ability to adapt to changing priorities and environments.

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