Technical Support Technician

Há 4 dias


Curitiba, Paraná, Brasil SignalWire, Inc Tempo inteiro
The Support Technician will be tasked with solving intermediate to advanced technical issues associated with all SignalWire Platform Services up to and including, Video, Voice, Messaging, and Fax APIs. The Support Technician will also collaborate with internal team members across all departments to assist them with their requests. The Support Technician is responsible for logging all interactions in the CRM system to ensure accurate and comprehensive data collected on every case, as well as monitoring the SignalWire knowledge base articles to ensure articles are up to date and improving.
Regular hours will depend on location but may include occasional late or weekend scheduling.
**Key Responsibilities**:
- Provide technical training and assistance to SignalWire Internal and External Customers and Stakeholders
- Provide communication and technical guidance and assistance to Internal Support team members
- Maintain and improve SignalWire Knowledge Base by creating and updating new and existing articles, and work to increase internal and external adoption
- Research, create, and update Process/Procedure documentation in concert with Support leadership
- Provide Quality Assurance Testing for new product releases and bug fixes as required
- Miscellaneous project work related to current job duties
**Job Requirements**:
- 3+ Years Experience in technical support or customer service, preferably in a team environment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency with CRM Applications and support tools (e.g., Zendesk, JIRA, etc.)
- Beginner to Intermediate coding experience utilizing JavaScript, PHP, or NodeJS
- Certifications in telecommunications or development fields are a plus
  • Cad Technician

    1 semana atrás


    Curitiba, Paraná, Brasil BRS Tempo inteiro

    SpecPro Sustainment & Environmental is seeking a CAD Technician to provide computer-aided design (CAD) support for civil works infrastructure projects. The CAD Technician will assist in the preparation of technical drawings, 3D models, and design plans for projects such as roadways, utilities, levees, channels, and dams. This role requires proficiency in...

  • Technical Support Specialist

    3 semanas atrás


    Curitiba, Paraná, Brasil RepeatMD Tempo inteiro

    2 days ago Be among the first 25 applicantsOur Story:Unlocking the Ageless Revolution for Patients and Practices:Our Story:Unlocking the Ageless Revolution for Patients and Practices:With 1.5 million users, over $1 billion in revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge.Fresh off our Series A, we're expanding into new...


  • Curitiba, Paraná, Brasil beBeeSupport Tempo inteiro

    Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, be able to work in a fast-paced environment, and possess a strong passion for delivering exceptional customer service.Key Responsibilities:Provide technical support to clients via phone, email, or...


  • Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$2.500

    Job OpportunityWe are seeking a highly skilled professional to fill the role of Technical Support Specialist.Responsibilities:Assist in the deployment of new equipment, including the removal of outdated systems, installation of new hardware, and transportation of assets.Organize cables and wires for efficient installation and perform thorough functionality...


  • Curitiba, Paraná, Brasil beBeeChampion Tempo inteiro R$5.000 - R$8.500

    Customer Experience ChampionWe're seeking a skilled and experienced Customer Care professional to join our team.The ideal candidate will have a strong passion for delivering exceptional customer experiences, combined with a solid understanding of technical support principles and a drive to continuously improve processes and services.Key...

  • Support Analyst

    Há 23 horas


    Curitiba, Paraná, Brasil beBeeSuccessFactors Tempo inteiro R$59.865 - R$97.130

    We are seeking a dedicated individual to fill the position of SUCCESSFACTORS SUPPORT ANALYST. The role requires a strong technical background and expertise in supporting various systems.Key Responsibilities:Provide technical input in support of audit requests as needed.Ensure compliance with regulatory requirements and security standards.Collaborate with...


  • Curitiba, Paraná, Brasil beBeeSupport Tempo inteiro US$50.000 - US$100.000

    Job Overview:This role provides technical support to clients, resolving issues directly or through timely escalation.Key Responsibilities:Manage transactions according to quality standardsField incoming help requests via phone and/or emailDocument end user identification informationRecord and track queries, resolutions, and call logsIdentify trends to...


  • Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$48.720 - R$78.140

    Technical Support SpecialistThe primary function of this role is to deliver exceptional technical support and resolve client issues in a timely manner, ensuring seamless service execution.Key ResponsibilitiesManage transactions according to strict quality standards.Address incoming help requests from clients via phone or email with courtesy and...


  • Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$59.999 - R$99.999

    Job OverviewThis role is responsible for delivering exceptional technical support to our clients and stakeholders. We are seeking a highly skilled and motivated individual who can provide timely and effective resolution to client issues.Key Responsibilities:Provide technical assistance and resolve client issues directly or through timely escalation.Manage...


  • Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$60.000 - R$80.000

    Job Title:Technical Support Specialist\\Job Description:\The Technical Support Specialist plays a pivotal role in delivering exceptional customer support for our clients, working remotely from home. Key responsibilities include:• Handling general inquiries for technical support and after-sales related activities.• Providing training to partners on daily...