
Technical Support Technician
4 semanas atrás
Regular hours will depend on location but may include occasional late or weekend scheduling.
**Key Responsibilities**:
- Provide technical training and assistance to SignalWire Internal and External Customers and Stakeholders
- Provide communication and technical guidance and assistance to Internal Support team members
- Maintain and improve SignalWire Knowledge Base by creating and updating new and existing articles, and work to increase internal and external adoption
- Research, create, and update Process/Procedure documentation in concert with Support leadership
- Provide Quality Assurance Testing for new product releases and bug fixes as required
- Miscellaneous project work related to current job duties
**Job Requirements**:
- 3+ Years Experience in technical support or customer service, preferably in a team environment
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Proficiency with CRM Applications and support tools (e.g., Zendesk, JIRA, etc.)
- Beginner to Intermediate coding experience utilizing JavaScript, PHP, or NodeJS
- Certifications in telecommunications or development fields are a plus
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