Technical Support Specialist

1 dia atrás

Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$900.000 - R$1.200.000
Job Overview

We are seeking a highly skilled and experienced technical support engineer to join our team. As a senior technical support engineer, you will be responsible for providing world-class customer experience and ensuring that our platform remains reliable and efficient.

In this role, you will work closely with engineering and product teams to identify systemic issues and develop solutions to improve our platform. You will also be responsible for troubleshooting complex technical issues, creating detailed reproduction cases, and collaborating with engineering teams to deliver high-quality fixes.

Additionally, you will serve as the bridge between technical teams and customers, translating complex issues into simple, actionable updates for both technical and non-technical stakeholders. You will also develop internal and external documentation, FAQs, playbooks, and troubleshooting guides to elevate the entire support process.

We offer a dynamic and collaborative work environment where you can grow your skills and expertise. If you are passionate about delivering exceptional customer experiences and have a strong background in technical support, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Technical Troubleshooting: Identify and resolve complex technical issues related to our platform and integrations
  • Root Cause Analysis: Work with engineering and product teams to identify systemic issues and develop solutions
  • Documentation and Knowledge Sharing: Develop internal and external documentation, FAQs, playbooks, and troubleshooting guides
  • Customer Communication: Translate complex technical issues into simple, actionable updates for both technical and non-technical stakeholders
  • Customer Enablement: Help old and new customers and train users to maximize their success with our platform
Benefits of Working with Us
  • Dynamic and Collaborative Work Environment
  • Opportunities for Growth and Development
  • Competitive Compensation and Benefits Package
About Our Team

We are a team of passionate and dedicated professionals who share a common goal of delivering exceptional customer experiences. We value collaboration, innovation, and continuous learning, and we are committed to helping each other grow and succeed.

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