Technical Support Specialist

Há 3 dias


Curitiba, Paraná, Brasil beBeeSupport Tempo inteiro

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have excellent problem-solving skills, be able to work in a fast-paced environment, and possess a strong passion for delivering exceptional customer service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, or chat
  • Resolve client queries as per the Service Level Agreement (SLA)
  • Document all interactions with clients, including issue resolution and follow-up activities
  • Maintain accurate records of client queries and issues

Required Skills and Qualifications:

  • 1-3 years of experience in a technical support role
  • Excellent problem-solving skills and attention to detail
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong communication and interpersonal skills
  • Degree in Computer Science or related field

Benefits:

  • Opportunity to work with a leading technology company
  • Competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment

Why Join Us?

We are a dynamic and innovative company that is committed to delivering exceptional customer service. Our team is passionate about providing solutions that meet our clients' needs, and we believe in investing in our employees to help them grow and succeed.



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