Senior Technical Client Support Specialist

Há 4 dias

Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro R$59.999 - R$99.999

Job Overview

This role is responsible for delivering exceptional technical support to our clients and stakeholders. We are seeking a highly skilled and motivated individual who can provide timely and effective resolution to client issues.

  • Key Responsibilities:
  • Provide technical assistance and resolve client issues directly or through timely escalation.
  • Manage transactions according to required quality standards, handling all incoming requests from clients via telephone and/or emails in a professional manner.
  • Document all relevant customer information, including name, department, contact details, and nature of problem or issue.

Role Purpose:

The primary objective of this position is to offer superior technical support to our clients and actively resolve their issues in a timely and efficient manner.

Working Environment:

This role requires collaboration with various stakeholders, including clients, team members, and leadership. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of customer service principles.

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