Technical Expert Support Specialist

Há 6 horas


Curitiba, Paraná, Brasil beBeeSupport Tempo inteiro R$90.000 - R$120.000
Senior Product Support Escalation Engineer

We're looking for a Senior Product Support Escalation Engineer to join our team.

Job Description:

We're seeking an expert problem-solver who thrives in fast-paced environments, embraces challenges, and is passionate about improving customer experiences. As a Senior Product Support Escalation Engineer, you'll be the technical voice for our customers, tackling complex issues, and shaping how our product evolves.

Key Responsibilities:

  • Be the primary technical support contact for customers, partners, and internal teams.
  • Troubleshoot complex technical issues and drive resolutions.
  • Partner with Product, Engineering, and QA to improve product functionality.
  • Provide expert guidance on SDK integration and deployment.
  • Mentor team members with your deep technical expertise.
  • Advocate for customers by bringing feedback into product discussions.

Requirements:

  • 4+ years in technical product support (B2B/SaaS preferred).
  • Hands-on experience supporting software in production environments (Mobile & Web).
  • Strong skills in scripting, SQL, APIs, HTML, HTTP, and debugging tools.
  • Experience in mobile advertising analytics or AdTech is a plus.
  • Excellent problem-solving, analytical, and communication skills.

Why Work With Us?

Our company offers a dynamic work environment where collaboration and innovation thrive. Join us and contribute your expertise to deliver exceptional solutions that make a real difference.



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