Technical Support Engineer

Customer Support Agent (German)

Genesis is a full-service international IT company. EverHelp is a project in the Genesis ecosystem focused on outsourcing support services. We are seeking a Customer Support Specialist for the German Desk.

Your future responsibilities include:

• Managing a variety of customer inquiries via email and phone, including cancellations, returns, deliveries, claims, and product requests
• Processing customer orders over the phone, offering purchase guidance, and ensuring efficient order handling
• Coordinating with suppliers to address delivery delays
• Communicating essential customer messages to key departments such as Category Management, Logistics, and Product Data

Needed experience & skills:

• Proficiency in German (C1) and English (B2) required
• At least 1 year of support experience
• Excellent communication skills: polite, professional, and timely handling of customer questions
• Ability to work independently and with different teams
• Attentive, persistent, and solution-oriented
• Strong work ethic and adaptability in a dynamic environment

Working with EverHelp is about:

• 20+ vacation days and 2 sick leaves per month
• Fully remote work
• Professional team support and ongoing learning opportunities
• Career growth: 32% of teammates advanced to new roles in their first year; 86% of Team Leads started as Customer Support Agents

Submit your resume and join our team

Customer Support & Operations Specialist

OysterLink is a growing restaurant & hospitality job site launched in 2024 with substantial monthly viewership. We seek a forward-facing Customer Support & Operations Specialist with strong English skills to:

Required Skills:

• Native English speaking skills with excellent grammar and communication
• Attention to detail and ability to learn platform features
• Strong customer service focus and problem-solving
• Ability to multitask and manage time effectively
• Experience in ticket management and documenting feedback
• Ability to work 7 a.m. to 4 p.m. EST to target a US demographic

Goals:

• Keep client response time under 1 hour and issue resolution time under 2 hours
• Document and plan resolutions for client feedback on the day it arrives

Responsibilities:

• Provide prompt support, respond to inquiries, and offer guidance
• Communicate effectively with companies and job seekers
• Troubleshoot features, monitor bug/support requests
• Refresh and reorder featured listings on site and LinkedIn
• Gather client/applicant feedback for internal teams
• Manage incoming Post a Job submissions and confirm postings with clients
• Collect and review CVs

OysterLink offers:

• Competitive salaries, yearly growth opportunities, and company shares
• Remote work, PTO, and defined benefits
• 4 weeks paid time off and interview steps with recruiters

Note: CVs and correspondence should be in English.

Murex Support Engineer

Project Description

DXC-Luxoft is a leading Murex alliance partner delivering end-to-end project services across asset classes and sectors.

Responsibilities

• Analyze, formulate, and contribute to overall solutions per deliverables
• Develop requirements and manage day-to-day tasks
• Contribute to support efforts and liaise with internal teams to resolve issues
• Follow up on new developments, upgrades, and regulations
• Perform testing and participate in release cycles

Skills

• 4+ years of Murex experience
• 2+ years in financial markets technology
• Hands-on with Murex Infra/Environment/Config, Back-Office, Datamart, Market Data, and more
• Strong analytical, organizational, and communication skills
• Knowledge of IRD, CRD, EQD, COM; P&L understanding
• Experience in supporting end-users and resolving issues

Technical Support Specialist

Magnetix is a provider of PRM and Customer Portal solutions seeking a Technical Support Specialist to deliver expert-level technical support and customer service.

What you'll do:

• Provide expert technical support, diagnose issues, and guide customers
• Apply solution engineering to configurations, integrations, and optimizations
• Deliver exceptional customer service and collaborate with internal teams
• Maintain Knowledge Base and provide status updates
• Analyze needs and propose improvements

Required Qualifications:

• 5+ years in Customer/Technical Support
• Bachelor's degree in CS/IT or equivalent
• Fluent in English
• Strong problem-solving and documentation skills
• Ability to work ETZ hours
• Customer-facing experience

Bonus Skills:

• CRM experience (Salesforce, Dynamics, HubSpot)
• Experience with SAML-based SSO
• Customer Success experience

What Sets You Apart:

• Fast thinker in dynamic environments
• Curious and independent with team collaboration

Why Join Us:

• Growing, innovative company
• Skill development and growth paths
• Remote work flexibility

Apply now to join Magentrix.

Technical Support Specialist L3

Hoyee

We seek a remote, full-time Technical Support Specialist bilingual in English and Spanish or Portuguese for a US client. Responsibilities include escalation for Tier 3 issues, collaboration with Engineering, and resolving complex problems impacting customer satisfaction and product quality.

Responsibilities

• Escalation point for Tier 2 on complex issues
• Troubleshoot bugs, data anomalies, API issues, and performance problems
• Collaborate with Engineering/Product to diagnose root causes and document findings
• Collect logs, reproduce issues, and propose workarounds
• Maintain knowledge of platform, integrations, APIs
• Contribute to internal documentation and post-incident reviews
• Identify patterns and provide insights for product improvements

Required Experience

• Excellent English and Spanish or Portuguese
• 3+ years in technical support (Tier 3 preferred)
• Strong troubleshooting and technical fluency
• Clear technical writing and communication
• Experience with product/engineering collaboration
• Experience in energy trading, ETRM/CTRM, financial, or ERP systems
• Willingness to work in ET hours and maintain client focus

Preferred Experience

• Experience with Python

Additional Information

• Think big, own your job, learn from mistakes
• 4 weeks PTO, one floating day, three sick days, and holidays
• Start: ASAP

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