Technical Support Specialist
1 dia atrás
We are seeking a skilled Support Engineer to join our team. As a leading provider of open source software and operating systems, we are committed to delivering exceptional customer experiences.
This role involves providing technical support for employees via various channels, acting as an internal advocate, and contributing to knowledge base articles. The ideal candidate will have a strong academic background, excellent communication skills, and experience with Linux troubleshooting.
The successful candidate will be able to work effectively in a fast-paced environment, prioritize tasks, and maintain regular communication with the team. We offer a dynamic and supportive work environment, opportunities for growth and development, and a chance to work on cutting-edge technology.
Responsibilities:- Provide technical assistance to employees via phone, email, and web-based platforms
- Act as an internal liaison, ensuring timely updates and information exchange
- Contribute to knowledge base articles, maintaining shared knowledge and lessons learned
- Draft and distribute technical notices for internal and external communication
- Prioritize work effectively to accomplish critical tasks first
- Exceptional academic record from high school and university
- Undergraduate degree in a technical field or relevant alternative
- Strong communication and interpersonal skills
- Experience with Linux troubleshooting, including log collection and configuration file editing
- Knowledge of Linux server administration, programming fundamentals, networking, and virtualization/cloud computing concepts
- Ability to learn quickly, adapt to change, and handle pressure in a customer-facing role
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