
Software Technical Support Specialist
1 dia atrás
We are seeking a highly skilled Technical Support Specialist to join our team.
The ideal candidate will have a strong background in providing technical support for complex software systems and a passion for delivering exceptional customer service.
This is a challenging and rewarding role that requires a high level of technical expertise, excellent communication skills, and the ability to work effectively in a fast-paced environment.
Key responsibilities include:
- Providing technical support to customers via phone, email, and ticketing system
- Troubleshooting and resolving complex technical issues
- Developing and maintaining knowledge articles and documentation
- Collaborating with internal teams to resolve issues and improve processes
To be successful in this role, you will need:
- A bachelor's degree in Computer Science or related field
- 4+ years of experience providing technical software support
- Familiarity with cloud applications and cloud infrastructure/services
- Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture
Benefits of working with us include:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
We are an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.
Please submit your resume and cover letter to apply for this exciting opportunity.
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