Software Support Specialist

Há 3 dias

Curitiba, Paraná, Brasil beBeeTechnical Tempo inteiro US$90.000 - US$120.000
Job Title: Technical Support Specialist

As a technical support specialist, you will play a crucial role in providing expert assistance to our customers. Your primary responsibility will be to troubleshoot and resolve complex technical issues related to our software products.

Key Responsibilities:

  • Develop and maintain deep expertise in our suite of software products.
  • Troubleshoot and resolve incoming technical cases.
  • Communicate with customers and ensure timely and accurate updates on the status of their technical requests.
  • Create and maintain knowledge articles related to the resolution of customer-reported problems.
  • Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments.

Requirements:

  • Bachelor's Degree in Computer Science or related field preferred.
  • Familiarity with cloud applications and cloud infrastructure/services.
  • 4+ years of work experience providing technical software support for a B2B software company.
  • Experience with a commercial customer incident tracking or CRM system such as Salesforce.com.
  • Experience using a software defect tracking system such as JIRA.
  • Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture.
  • Ability to read, analyze and interpret diagnostic artifacts.

Personal Qualities:

  • Outstanding troubleshooting skills.
  • Ability to think critically and display an aptitude for problem solving.
  • Employ sound business judgment when making business decisions.
  • Use creative and innovative ways to solve problems.

Why Work With Us:

We are a leading provider of software solutions, committed to delivering high-quality products and exceptional customer service. Our team is passionate about innovation and excellence, and we offer a dynamic and supportive work environment.

What We Offer:

We provide a comprehensive benefits package, including medical, dental, and vision coverage, as well as opportunities for professional growth and development. Our employees enjoy a collaborative and inclusive work environment, with access to state-of-the-art technology and training resources.

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