Lead Ecommerce Technical Support Specialist
Há 4 dias
We are seeking a highly skilled technical support specialist to provide first-level technical assistance and troubleshoot critical issues.
You will work closely with product management and business partners to ensure system capability, design, and solutions meet the needs of our clients. Your responsibilities will also include engaging with development to ensure technical requirements, best practices, performance, and security are met.
- Provide first-level technical support and troubleshoot critical issues;
- Conduct incident analysis, postmortems, and document resolutions for continuous improvement;
- Engage with product management and business partners on system capability, design, and solutions;
- Work with development to ensure technical requirements, best practices, performance, and security;
- Support project management with effort estimates, planning, and removing technical roadblocks;
- Develop key system components, identify reusable modules, and optimize delivery time;
- Research platform capabilities and opportunities for e-commerce roadmap;
- Perform code analysis, develop patches, and implement new platform features;
- Participate in code reviews, unit testing, and technical validation of updates.
To be successful in this role, you must have:
- At least 2 years of experience in Shopify development, with knowledge of Shopify Plus;
- Proficiency in core JavaScript (or a popular variant) and front-end frameworks;
- Solid understanding of the Systems Development Lifecycle (SDLC) and methodologies;
- Strong problem-solving, analytical skills, and attention to detail;
- Experience troubleshooting site issues using various tools (commercial/open-source);
- Knowledge of front-end caching, CDNs, and request-response flow;
- Familiarity with ticketing systems like Jira;
- Strong verbal and written communication skills;
- Ability to work independently and collaboratively in a team;
- Patience, empathy, and a customer-first mindset;
- Continuous learning mindset and adaptability to new technologies and procedures;
- Upper-Intermediate English level.
We offer:
- Professional growth through mentorship, TechTalks, and growth roadmaps;
- Exciting projects with modern solutions and top-tier clients, including Fortune 500 companies;
- Flexible schedule options, including remote work and office presence.
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