Dedicated Technical Support Professional
Há 3 dias
We are seeking a skilled and dedicated technical support specialist to join our team.
Main Responsibilities:- Provide timely and effective responses to customer inquiries via various channels.
- Resolve technical issues promptly, utilizing strong analytical and problem-solving skills.
- Collaborate with internal teams to identify and implement process improvements.
- Proactively suggest changes to improve internal processes and quality of service.
- Consult and mentor junior team members while providing meaningful feedback.
- Previous experience in 2nd level support roles.
- Strong understanding of SQL, programming logic, and computer networks.
- Advanced English language proficiency for effective communication with clients, partners, colleagues, and engineering teams.
- Ability to work flexible schedules, including weekends and holidays, to provide support as needed.
- Curiosity to learn and improve processes.
We offer a dynamic work environment, collaborating with leading companies, and an opportunity to impact global communications. Enjoy competitive salary, health benefits, travel expenses, wellness spending accounts, employer-paid benefits, above-average vacation time, and a flexible work environment.
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