Systems Support Lead

Há 2 dias

Brasil beBeeSystem Tempo inteiro US$120.000 - US$150.000

We are seeking an exceptional Systems Support Engineer to lead our team's efforts in ensuring the operational efficiency, stability and availability of complex application systems.

Job Description

This role involves playing a critical part in guaranteeing the smooth operation, reliability, and accessibility of intricate system applications. Beyond individual contributions, you will drive the team towards achieving operational success while enhancing proficiency in incident management and DevOps. You will interact directly with clients, bringing a client-facing perspective to problem-solving. A strategic viewpoint will play a key role in formulating and delivering innovative solutions that have a lasting impact on both the team and our clients.

Required Skills and Qualifications
  • You will understand complex system applications and navigate them effectively to debug business-impacting issues.
  • You will leverage your skills in incident management processes and tools, application monitoring metrics, and tooling to generate reports and take corrective actions.
  • You will use various logging techniques (different levels) to alert, monitor, and identify the root cause of incidents.
  • You will follow established standards and best practices to bring operational efficiencies, stability, and availability to the system.
  • You will lead the planning and execution of system upgrades, migrations, and maintenance activities, minimizing downtime and disruption to operations.
  • You will apply continuous delivery practices to evolve and support high-quality software, and bring value to end customers as early as possible while working in collaborative, value-driven teams to build innovative customer experiences.
  • You will efficiently use DevOps tools and practices to deploy and run software.
  • You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills.
  • You will apply the latest technology thinking from our Technology Radar to solve client problems.
Benefits

We offer a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we're pushing boundaries through our purposeful and impactful work. For 30+ years, we've delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to us. Together, let's be extraordinary.

Other Things to Know

We believe in supporting each other's career journeys and empowering our employees to develop their careers as they see fit. We have interactive tools, numerous development programs, and teammates who want to help you grow. Our culture is built on collaboration, innovation, and mutual respect.

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