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Technical Support Specialist

2 meses atrás

Região Geográfica Intermediária de Pelotas Rio Grande do Sul Brazil JUJUR Tempo inteiro

About JUJUR

JUJUR is a dynamic and innovative company that values exceptional customer experiences. We are seeking a highly skilled and dedicated Customer Care Specialist to join our team.

Key Responsibilities

  • Provide timely and effective technical-based customer assistance through various communication channels
  • Deliver exceptional customer experiences, ensuring high levels of satisfaction and loyalty
  • Document each interaction in a dedicated CRM system, maintaining accurate and up-to-date records
  • Collaborate with internal teams and colleagues to drive department initiatives, share feedback, and promote collaborative solutions

Requirements

  • Proficiency in verbal and written communication in Dutch (C1 level) and English (B2)
  • Residency in Serbia and ability to take on the role legally without company support
  • Experience in customer support, technical support, and help desk or IT functions
  • Ability to undergo a background check
  • Strong skills in independent work and remote team collaboration
  • Problem-solving and critical thinking abilities
  • Adaptability and flexibility in working with processes and information changes
  • Working knowledge of external systems, PC-based internet, and software applications

Offer

  • Competitive remuneration package based on experience, skills, and performance
  • Indefinite contract
  • Private health and life insurance
  • Monthly Work From Home allowance
  • Night shift allowance
  • Flexible scheduling with colleagues covering line operating hours
  • Fully remote work from Serbia
  • A dynamic and creative team with a positive and friendly atmosphere
  • Guidance and tools to reach full potential