IT Support Specialist
Há 6 dias
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Hexagon US Federal. As an IT Support Specialist, you will provide technical support to our customers, resolving technical issues, maintaining hardware and software installations, and improving IT systems.
Key Responsibilities:
- Provide general network support for customers, including end device support, upgrade and re-image laptops, and troubleshoot technical issues.
- Provide on-site customer support to fly-away teams, setting up user accounts, logon processes, setting up print queues, and accessing portals.
- Perform periodic security assessments and update equipment inventory system.
- Assist customers in resolving access and printer problems.
- Assist with procurement of IT equipment and maintain Emergency Control Center (ECC) IT equipment.
Requirements:
- At least 2 years' experience in providing customer-focused service with knowledge of Windows operating systems.
- Exceptional ability to provide technical support and resolve queries, in-depth knowledge of computer hardware, software, and networks, and the ability to determine IT needs and train end-users.
- Experience in documenting processes and monitoring performance metrics.
- Advanced knowledge of database maintenance and system security.
- Ability to keep up with technical innovation and trends in IT support.
- Exceptional interpersonal and communication skills.
- CompTIA Security+ Certificate is highly desirable.
Security Clearance: This position requires a government security clearance at a Secret Level. You must be a US Citizen and reside in Guam for consideration.
What We Offer:
- Competitive health care plans with savings accounts.
- Dental and vision plans.
- 401k with 100% company match up to 6%, with immediate vesting on company match.
- Life and disability insurance.
- Learning Management System with robust offerings.
- Tuition Reimbursement Program.
- Paid Time Off.
- 13 paid holidays per year.
- Thrive Wellness Program.
- DE&I Committee with regular educational sessions and communications.
- Leadership Development Program with multiple learning options.
We believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We are pleased to offer a Diversity, Equity, & Inclusion Program and VALOR (Veterans and Allies: Leadership, Outreach, Resources): our veterans' employee resource group.
We encourage applicants across any race, ethnicity, gender/gender expression, age, ability, and more. If you need accommodations to make our process more accessible to you, please email us at We can't wait to meet you
Hexagon US Federal is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any protected category prohibited by local, state, or federal laws.
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