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Business Operations Tech Lead Service Desk Specialist
2 meses atrás
We are seeking a highly skilled Business Operations Tech Lead Service Desk to join our team at Promote Project. This is a critical role that requires a strong technical background, excellent problem-solving skills, and a customer-centric approach.
Key Responsibilities- Handle escalated technical issues and provide in-depth troubleshooting to ensure timely and effective service delivery.
- Support the overall service delivery process and work collaboratively with team members and other departments.
- Develop and implement process improvements to enhance service quality and efficiency.
- Provide training and mentorship to junior team members to elevate their skill level and contribute to the team's overall success.
- Stay up-to-date with emerging technologies and industry trends to identify opportunities for innovation and improvement.
- Collaborate with cross-functional teams to drive business growth and achieve strategic objectives.
- Develop and maintain relationships with key stakeholders to ensure effective communication and issue resolution.
- Contribute to the development of the product roadmap by analyzing product data and identifying opportunities for improvement.
- Proven experience in a technical support or service desk role with a strong understanding of various operating systems, software applications, and hardware.
- Excellent analytical and problem-solving skills with a proven track record of troubleshooting complex technical issues.
- Strong communication and interpersonal skills with the ability to effectively communicate complex technical information to both technical and non-technical audiences.
- Ability to work collaboratively with team members and other departments to achieve business objectives.
- Strong customer service skills with a focus on delivering exceptional customer experiences.
- Ability to prioritize tasks and manage time effectively to meet deadlines and achieve goals.
- Strong problem-solving skills with a focus on identifying and addressing potential issues before they escalate.
- Advanced English skills, both written and spoken.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
We offer a comprehensive benefits package, including health, dental, and life insurance, as well as flexible work arrangements and a wellness program.
Our team is committed to creating a collaborative, supportive, and inclusive work environment where everyone feels valued and empowered to succeed.
We are an equal opportunity employer and welcome applications from diverse candidates.
