Technical Support Specialist

Há 2 dias

Blumenau, Santa Catarina, Brasil beBeeService Tempo inteiro R$90.000 - R$120.000

Job Title: Service Desk Analyst with French

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About the Role:

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  • You will provide technical support to clients during business hours.
  • Log and manage incidents using the support incident management software.
  • Work with dedicated support teams to resolve issues effectively.
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Your Responsibilities:

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  • Be the first point of contact for internal users and external clients.
  • Participate in the management & Incident desk functions to support DA Software and Hosted Solutions.
  • Incident desk - Logging, management, escalation, prioritization, and communication back to end-users.
  • Ensure all services are delivered within agreed service levels and performance standards.
  • Provide clients with monthly reports related to utilisation.
  • Assist the service manager in creating, implementing and managing SLA's and OLA's for both internal and external clients.
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Requirements:

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  • A high level of French language proficiency.
  • A high level of English language proficiency.
  • Client focus - readiness to listen and respond to client issues and requests.
  • Readiness to develop close relationships with other teams and external clients.
  • Strong communication skills.
  • Previous Service Desk experience.
  • Experience with analysis of reported issues and logging as either Incidents or requests.
  • Familiarity with Service Desk User Manual.
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What We Offer:

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  • Excellent work environment with a friendly atmosphere.
  • Social benefits package including life insurance, food vouchers, additional health insurance for you and a family member, monthly flex allowance, sick leave allowance, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, birthday gift and more.
  • Work-life balance - 25 days paid vacation, extra 3 paid days for participation in social responsibility events.
  • Opportunity for flexible working hours and home office.
  • Personal Development - career pathways for professional growth supported by learning and development programmes and unlimited access to online educational training courses.

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