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Subject Matter Expert
2 semanas atrás
We seek a skilled Technical Support Specialist to deliver timely and effective guidance to our customers.
Responsibilities- Provide top-notch customer support and develop efficient solutions for any issue;
- Educate new customers about our product and services;
- Respond to clients' queries via chats, emails, video conferences, and phone calls;
- Analyze support cases and escalate them to the responsible teams when needed;
- At least 2 years of experience in B2B client-facing roles with proficiency in written and spoken English (C1);
- Experience working with Intercom and Zendesk;
- Deep analytical thinking with root cause analysis abilities;
- Tech-savvy, detail-oriented approach, and excellent problem-solving skills;
- Professional and empathetic communication;
- Previous experience working with customers from the UK, US, and Europe;
- Basic understanding of business and financial processes;
- Knowledge of Spanish, French, or German is a plus;
- Adaptability and flexibility;
