Senior Operations Analyst

2 semanas atrás


São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$60.000 - R$100.000

We're seeking a detail-oriented Operations Analyst to join our team. The ideal candidate will have experience in process design and improvement, with a focus on reducing friction and increasing efficiency.

This role involves working at the intersection of Operations, Customer Experience, and Product Education, using language as a tool and data as a compass. You'll design and improve processes that make our product easier to use, create clear documentation and tutorials, and collaborate with cross-functional teams to identify areas for improvement.

  • Design and Improve Processes
  • Audit and Refine Language
  • Create Documentation and Tutorials
  • Collaborate with Cross-Functional Teams
  • Analyze Data to Inform Decision-Making

About Us

We're a company that values innovation, diversity, and inclusion. We believe in creating value for our customers and communities, and we strive to do better every day.

Requirements

  • Fluency in English
  • Proven track record in CX, store education, or operations design
  • Experience in writing or editing product language
  • Strategic mindset with hands-on attitude
  • Mid-level proficiency in Google Sheets/Excel formulas

Bonus Requirements

  • Familiarity with SQL and Pandas for data extraction and impact analysis

EEO Statement

  • We create customer value
  • We are data-driven
  • We believe in Win-win Collaboration
  • We believe in integrity
  • We always strive to do better
  • We believe in Diversity and Inclusion


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