Chief CX Operations Analyst

Há 4 dias

São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$35.000 - R$40.000
CX Operations Senior Analyst

Job Overview:

We are seeking a Customer Experience Operations Senior Analyst to enhance service quality and streamline CX operations.

The successful candidate will be responsible for improving operational processes, collaborating with cross-functional teams, and leveraging technology and automation to drive business objectives.

This role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement.

Key Responsibilities include analyzing and improving customer service processes, identifying opportunities for automation, and collaborating with product/engineering and frontline service delivery teams.

Responsibilities:
  • Analyze and improve customer service processes to enhance efficiency and experience.
  • Identify opportunities for automation and system improvements to streamline CX operations.
  • Collaborate with product/engineering and frontline service delivery teams to ensure the right balance between technology and human touch.
Requirements:
  • Bachelor's degree in Business, Engineering, Computer Science, or related fields.
  • 2-3 years of working experience in CX operations, process improvement, or product operations.
  • Strong problem-solving skills with a logical and structured approach.
  • Excellent communication and stakeholder management skills, with the ability to work across teams and cultures.
  • Data-driven mindset, with experience in analyzing operational performance.
Benefits:
  • Opportunity to work closely with internal teams, including Product, Engineering, Data, and Service Delivery.
  • Chance to develop and implement innovative solutions to improve service quality and efficiency.
  • Collaborative and dynamic work environment.
What We Offer:
  • Competitive compensation package.
  • Comprehensive benefits program.
  • Ongoing training and professional development opportunities.

  • CX Operations Analyst

    1 semana atrás

    São Paulo, São Paulo, Brasil Braze Tempo inteiro US$80.000 - US$120.000 por ano

    At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside...

  • Chief Strategy Analyst

    Há 5 dias

    São Paulo, São Paulo, Brasil beBeeStrategist Tempo inteiro US$80.000 - US$150.000

    Chief Strategy Analyst RoleWe are seeking a meticulous, organized and process-driven professional to analyze, review and define key processes across the organization.In this role, you will work closely with the CEO's team to drive strategic initiatives, analyzing, reviewing, defining and improving processes for maximum impact.Key responsibilities...

  • Experience Driven CX Process Optimization Lead

    Há 6 dias

    São Paulo, São Paulo, Brasil beBeeDiversity Tempo inteiro R$80.000 - R$150.000

    Imagine making a meaningful impact in society through innovative solutions. As a CX Operations Senior Analyst, you will optimize customer service processes, collaborate with cross-functional teams, and leverage technology to enhance service quality.

  • Cx Analyst Sr

    2 semanas atrás

    São Paulo, São Paulo, Brasil Bankly - Banking as a Service Tempo inteiro

    Venha fazer parte do time BanklySomos uma plataforma de tecnologia financeira e Banking as a Service (BaaS) que tem o objetivo de alavancar tecnologia e quebrar barreiras para empoderar pessoas e empresas na transformação do ecossistema financeiro.Dá uma olhada nos desafios que te esperam como CX Analyst - Sr (Temas Regulatórios) aqui na Bankly:Atuar...

  • Chief Financial Operations Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeFinancial Tempo inteiro R$96.000 - R$122.000

    Job TitleChief Financial Operations ManagerOverviewThe Chief Financial Operations Manager will be responsible for the day-to-day management of financial operations, ensuring accurate and timely processing of financial transactions. This includes managing accounts payable and receivable, maintaining financial records in our ERP system, and supporting process...

  • Chief of Client Operations Officer

    3 semanas atrás

    São Paulo, São Paulo, Brasil International Tempo inteiro

    Chief of Client Operations Officer - Ccoo Join to apply for the Chief of Client Operations Officer - Ccoo role at International . This position is a senior leadership role reporting directly to the CEO, with responsibilities spanning commercial activities, operations, strategy, and team leadership. The CCOO will oversee sales, delivery, and post-sales...

  • Chief of Client Operations Officer

    4 semanas atrás

    São Paulo, São Paulo, Brasil International Tempo inteiro

    Chief of Client Operations Officer - CcooJoin to apply for the Chief of Client Operations Officer - Ccoo role at International . Get AI-powered advice on this job and more exclusive features. Salário A combinar O Chief of Client Operations Officer (CCOO) será membro da alta gestão da Roost, reportando-se diretamente ao CEO e colaborando com o...

  • Chief of Client Operations Officer

    3 semanas atrás

    São Paulo, São Paulo, Brasil International Tempo inteiro

    Chief of Client Operations Officer - Ccoo Join to apply for the Chief of Client Operations Officer - Ccoo role at International Salary: To be negotiated The Chief of Client Operations Officer (CCOO) will be a senior management member at Roost, reporting directly to the CEO with a dotted line to the Executive Chairman and closely collaborating with the...

  • Chief of Client Operations Officer

    4 semanas atrás

    São Paulo, São Paulo, Brasil International Tempo inteiro

    Chief of Client Operations Officer - CcooJoin to apply for the Chief of Client Operations Officer - Ccoo role at InternationalSalary: To be negotiatedThe Chief of Client Operations Officer (CCOO) will be a senior management member at Roost, reporting directly to the CEO with a dotted line to the Executive Chairman and closely collaborating with the...

  • Operations Excellence Specialist

    Há 4 dias

    São Paulo, São Paulo, Brasil beBeeCustomerExperience Tempo inteiro R$201.740 - R$248.870

    CX Operations Excellence RoleThis is an exciting opportunity to leverage your expertise in customer experience operations and process improvement to drive business success. As a CX Ops Sr. Analyst, you will play a key role in enhancing our customer service processes, streamlining operations, and ensuring a seamless user experience.Key ResponsibilitiesAnalyze...