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Global Service Delivery Expert
2 semanas atrás
Deliver high-quality service to clients by overseeing the delivery of Oracle support. Ensure that services meet agreed-upon service levels and quality standards.
A key aspect of this role is managing day-to-day operations of a support delivery team, including monitoring performance. You will also be responsible for building and maintaining strong relationships with clients, acting as the primary point of contact for service-related issues, escalations, and internal coordination.
The ideal candidate will have a proven track record as a Service Delivery Manager, Program Manager, or in a similar Business Support services management role. Industry experience is beneficial but not necessary. Excellent communication and interpersonal skills are essential for success in this position.
You will also be responsible for developing and implementing service delivery strategies, focusing on continuous improvement and client satisfaction. This includes leading the resolution of escalated service incidents and issues, coordinating with technical teams to ensure timely resolution.
In addition to your technical expertise, you must have excellent analytical and critical thinking skills. Knowledge of ITIL and other service management frameworks is desirable but not required.
This role requires a 'can-do' attitude, a willingness to work under pressure, and the ability to manage multiple priorities. If you are a motivated and results-driven professional looking for a new challenge, we encourage you to apply.
The successful candidate will have:
- Bachelor's degree in business management, Information Technology, or related field.
- Proven experience as a Service Delivery Manager, Program Manager or in a similar Business Support services management role.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and ability to manage complex service delivery issues.
- Experience in managing client relationships and customer satisfaction.
- Ability to work under pressure and manage multiple priorities.
- Knowledge of ITIL (Information Technology Infrastructure Library) and other service management frameworks is nice to have.
