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Customer Trainer, Latin America

2 meses atrás

São Paulo, São Paulo, Brasil Intuitive Tempo inteiro

About Intuitive

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints.

We strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible.

Our Culture

We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.

Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.

About the Role

The Customer Trainer will report directly to the Director or Training Manager for their region. This training professional will deliver da Vinci System technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, general surgery, and cardiothoracic surgery.

The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer training, engineering, and training research initiatives.

Key Responsibilities

  • Conduct da Vinci Surgical System training programs for surgical teams at designated training centers and remote centers
  • Lead and support Specialized training programs and Society events. This includes supporting the needs of the surgeon educators and course participants
  • Conduct surveys to gather data and measure program effectiveness
  • Act as subject matter expert for internal projects, as needed
  • Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs
  • Train the sales force to conduct in-services and system technology skills development activities with customers on new and established products
  • Occasional support of the da Vinci System in a hospital operating room
  • Support da Vinci Surgical System troubleshooting and maintenance at the training center
  • Manage training center logistics, inventory, and training calendars
  • Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories
  • Support positive relationships between external training center personnel and ISI management
  • Contribute to the organization's quarterly goal achievements
  • Develop competency in the following: da Vinci System Technology, da Vinci System applications and advanced technology, OR Efficiency, Training Pathway process, Training/coaching techniques/methodologies

Requirements

  • Fluent in Portuguese, English, and Spanish
  • High capacity and excellent problem-solving skills
  • Solid organizational skills and ability to operate independently
  • Professional work ethic
  • Solution-oriented
  • Excellent oral and written communication skills
  • Strong interpersonal skills
  • High capacity to learn in a fast-paced environment
  • Commitment to self-development
  • Ability to work in a team environment
  • Ability to be flexible with hours of operation
  • Ability to travel up to 25%

Education and Training

  • Minimum Bachelor's degree required, preferably in Clinical or Health Sciences, Healthcare Management, Engineering, Business Administration, Communications, or Education
  • Note: There is a minimum expectation of 24 months in this role to be eligible for an opportunity to transition into another position within the organization

Working Conditions

  • Ability to sit or stand for multiple hours
  • Ability to lift up to 50 lbs