
Intake Specialist
1 dia atrás
The Legal Intake Specialist plays a pivotal role as the first step in the healthcare medical records retrieval process.
- Key Responsibilities:
- Identify all relevant healthcare providers involved in a client's treatment, beyond the main facility listed by the law firm.
- Research and locate billing providers and related entities using tools such as Chartswap, historical request data, and direct provider outreach.
- Review incoming ROIs (Release of Information forms), correcting incomplete or inaccurate submissions.
- Prepare accurate base forms before generating submission packets.
- Conduct comprehensive quality assurance checks on each ROI packet.
- Assign requests to the appropriate records team members based on workload balance and utilization metrics.
- Identify and escalate special provider requirements to the assigned Client Success Manager.
Requirements:
- Experience: Prior hands-on experience requesting health records from providers on behalf of law firms.
- Attention to Detail: Exceptional accuracy is required.
- Technical Skills: Proficiency with Adobe Acrobat and other PDF editing/combining tools.
- Communication: Strong verbal and written communication skills are necessary.
-
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