Operational Efficiency Specialist
Há 4 dias
We're seeking a meticulous and process-driven professional to join our team. This internship is designed to offer real-world experience, mentorship, and growth opportunities for students eager to make an impact.
The successful candidate will help evolve our fraud case intake and resolution platform, an essential tool for streamlining fraud signals across departments and improving operational workflows.
- Assist with the intake, tagging, and triage of fraud-related case submissions;
- Document return materials processes for traceability and evidence handling;
- Support the creation and refinement of Standard Operating Procedures (SOPs) for fraud and marketing workflows;
- Collaborate with Fraud Operations, Decision Science, and Technical teams to align platform inputs;
- Participate in testing and feedback for new platform features;
- Help draft reports and identify opportunities for automation and process improvement.
This role offers the chance to work on a variety of projects and contribute to the development of our fraud case intake and resolution platform.
To succeed, you'll need strong academic performance, attention to detail, and a passion for structured processes and operational efficiency.
You'll be comfortable working across tools like Jira, Confluence, and Excel, and will have the opportunity to learn from experienced professionals in the field.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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