Operational Support Specialist
Há 2 dias
The role of the Administrative Operations Specialist is to provide operational support and ensure seamless day-to-day operations.
- Coordinate move-in activities for a smooth guest experience, covering entry methods, registrations, parking assignments, and guest requests.
- Evaluate client move-in paperwork prior to check-in and follow up with clients accordingly.
- Communicate effectively with clients to ensure high-quality guest experiences.
- Collaborate with internal and external teams to promptly resolve urgent maintenance issues through organized work orders.
- Optimize resource allocation by matching tasks with suitable resources and grouping activities for efficient issue resolution.
- Analyze reports sent from vendors post-move out and validate any discrepancies.
- Calculate and communicate charges post-stay from vendors.
- Ensure timely handling of all issues in line with internal Service Level Agreements.
- Identify common guest pain points and contribute to process improvement initiatives.
- Provide regular feedback to Team Leaders and managers to address needs and resolve issues.
Requirements:
- Bachelor's degree in business, hospitality, or relevant field.
- 2-4 years of working experience with solid operational exposure.
- Proficiency in computer skills.
- Strong organizational, problem-solving, and multitasking skills.
- Excellent attention to detail and communication skills.
- Prior experience in customer-facing roles is advantageous.
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