
Driving Business Growth Executive
Há 4 dias
The Senior Revenue Growth Manager is a critical role that requires driving revenue and business growth by leading a sales team. This includes overseeing team performance through customer success motions and revenue retention motions.
Responsibilities include managing, building, and developing strategic client relationships with a balanced level of engagement with the Sales Director and external clients. The role also involves leading the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
Key responsibilities:
- Manage, build, and develop strategic client relationships with a balanced level of engagement with the Sales Director and external clients.
- Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction.
- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date.
- Remove roadblocks and help team members resolve challenges to support sales opportunities.
- Monitor and drive team call time and productivity, conduct weekly performance reviews, and weekly coaching sessions with all team members.
- Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories.
- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market.
- Be a point of escalation for our clients and respond promptly to any issues.
- Maintain a balanced level of communication with the Sales Director and external facing clients to ensure strategic client relationships are fostered and developed.
- 5+ years proven work experience in a sales role.
- A passion for customer experience and driving team results.
- Experience in operations and strategy building.
- Excellent Coaching history.
- A record of developing and retaining great employees.
- Experience maximizing revenue through best practices.
- Experience working with Salesforce.com or similar CRM.
- Experience finding solutions as a manager.
- Change Management skills.
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